FAQ
Frequently Asked Questions
Q: Are your employees "temps", seasonal, or subcontracted labor?
A: We take pride in the fact that we can help improve the economic health of our community by
offering good jobs. All of our employees are actual employees of PDQ Cleaners, not temps,
seasonal workers, or subcontracted labor. PDQ Cleaners is responsible for all employee wages
and withholding taxes, reporting to IRS, Indiana Department of Revenue, Workforce Development,
and U.S. Department of Labor. We provide workers' compensation insurance, janitorial service
bonding, employee training, and all necessary cleaning products, supplies and equipment, so you
don't have any of these burdens. If you had hired a private "cleaning lady" or other person to do
work in your home, he/she may be considered your employee and you would be responsible for
these reporting and tax liabilities, as well as penalties and interest on any uncollected taxes.
Click here for more IRS information.
Q: What do you clean?
A: We thoroughly clean your home on every visit, so your home is completely clean each time,
not "partially clean", like on a rotation system basis. We clean much more than we can list here,
so please read our "Services" page for details.
Q: Is your company insured if something gets broken or damaged?
A: PDQ Cleaners is fully insured in the event of breakage and work-related accidents on your
property. Although we never anticipate the need, we are also insured against theft of items as
well. If something is damaged or broken during cleaning, your technician will let you know
immediately. Or, if you are not present during cleaning, he/she will inform the PDQ office and we
will report it to you. We will handle any claim for reimbursement promptly.
Q: How much will it cost?
A: PDQ Cleaners charges a flat rate for all first time, initial cleaning. The reason is that it is
next to impossible to measure how long even an "average-sized" home will take to clean until we
actually clean it. We always offer and encourage FREE in-home estimates so that we can evaluate
and provide you with time/cost estimate; however, actual time billed after the cleaning may vary
+/- 1 maid hour from our estimate. If you'd like to give us a try, we have a $10 discount available
for your first service (of 3 hours or more) -- just remember to request your "new customer
discount" when you call. Due to skyrocketing fuel costs, we have a two-hour minimum charge
for any cleaning project.
Q: What is a maid hour?
A: A maid hour (also sometimes called a "man hour") is a unit of measure for billing. PDQ
Cleaners schedules staff according to several factors and may send one or two technicians. Put
simply, we have an hourly rate, and that rate is multiplied by the number of employees we send
you. For instance:
1 cleaning person for one hour = our hourly rate
2 cleaning persons for one hour = our hourly rate x 2
Q: What are my payment options?
A: We accept personal checks as well as Visa, Mastercard, Paypal, or debit card.
We may ask new customers for a deposit to reserve your date of service in advance. Your deposit
will be applied to the amount due for your service. You do not pay the cleaning team on the day
of service; we send you an invoice afterwards, by regular mail or e-mail.
Q: What if I need to cancel/change my appointment? What if I forget you're coming?
A: We realize that schedules suddenly change, an emergency may arise or you may need to cancel
or reschedule your housecleaning appointment. Because we have dedicated a specific time just for
you, changes or cancellations with less than 24 hours notice may incur a missed appointment
charge (up to $25), especially if we are unable to re-book that time slot. We are most likely to
charge this to you if we actually arrive on-site and cannot gain access to your property and/or we
cannot complete our work (i.e. you forgot to leave the door unlocked; a utility has been turned off,
etc).
Q: Do you bring your own supplies? What if I want you to use mine?
A: Your PDQ cleaner(s) will arrive completely prepared with all necessary supplies and
equipment. Sometimes, due to personal preferences, allergies, etc, customers request that we use
their personal vacuum or other special cleaning supplies, or may even ask that we NOT use a
particular cleaning product in their home. We absolutely honor these requests.
Q: Do you guarantee your work?
A: Our goal at PDQ Cleaners is your complete satisfaction. And our mission is to make your life
easier, not more stressful. However, errors can occur and things can sometimes be missed. You
are expected to bring an error to the attention of your cleaning technician immediately if you are
home to see it, so we can remedy the error on the spot. However, if you arrive home and you are
not satisfied with an area we've cleaned, call right away and let us know. If it's after-hours, just
leave a detailed message, and we will come back and re-clean that area the next business day.
Q: Are your employees "temps", seasonal, or subcontracted labor?
A: We take pride in the fact that we can help improve the economic health of our community by
offering good jobs. All of our employees are actual employees of PDQ Cleaners, not temps,
seasonal workers, or subcontracted labor. PDQ Cleaners is responsible for all employee wages
and withholding taxes, reporting to IRS, Indiana Department of Revenue, Workforce Development,
and U.S. Department of Labor. We provide workers' compensation insurance, janitorial service
bonding, employee training, and all necessary cleaning products, supplies and equipment, so you
don't have any of these burdens. If you had hired a private "cleaning lady" or other person to do
work in your home, he/she may be considered your employee and you would be responsible for
these reporting and tax liabilities, as well as penalties and interest on any uncollected taxes.
Click here for more IRS information.
Q: What do you clean?
A: We thoroughly clean your home on every visit, so your home is completely clean each time,
not "partially clean", like on a rotation system basis. We clean much more than we can list here,
so please read our "Services" page for details.
Q: Is your company insured if something gets broken or damaged?
A: PDQ Cleaners is fully insured in the event of breakage and work-related accidents on your
property. Although we never anticipate the need, we are also insured against theft of items as
well. If something is damaged or broken during cleaning, your technician will let you know
immediately. Or, if you are not present during cleaning, he/she will inform the PDQ office and we
will report it to you. We will handle any claim for reimbursement promptly.
Q: How much will it cost?
A: PDQ Cleaners charges a flat rate for all first time, initial cleaning. The reason is that it is
next to impossible to measure how long even an "average-sized" home will take to clean until we
actually clean it. We always offer and encourage FREE in-home estimates so that we can evaluate
and provide you with time/cost estimate; however, actual time billed after the cleaning may vary
+/- 1 maid hour from our estimate. If you'd like to give us a try, we have a $10 discount available
for your first service (of 3 hours or more) -- just remember to request your "new customer
discount" when you call. Due to skyrocketing fuel costs, we have a two-hour minimum charge
for any cleaning project.
Q: What is a maid hour?
A: A maid hour (also sometimes called a "man hour") is a unit of measure for billing. PDQ
Cleaners schedules staff according to several factors and may send one or two technicians. Put
simply, we have an hourly rate, and that rate is multiplied by the number of employees we send
you. For instance:
1 cleaning person for one hour = our hourly rate
2 cleaning persons for one hour = our hourly rate x 2
Q: What are my payment options?
A: We accept personal checks as well as Visa, Mastercard, Paypal, or debit card.
We may ask new customers for a deposit to reserve your date of service in advance. Your deposit
will be applied to the amount due for your service. You do not pay the cleaning team on the day
of service; we send you an invoice afterwards, by regular mail or e-mail.
Q: What if I need to cancel/change my appointment? What if I forget you're coming?
A: We realize that schedules suddenly change, an emergency may arise or you may need to cancel
or reschedule your housecleaning appointment. Because we have dedicated a specific time just for
you, changes or cancellations with less than 24 hours notice may incur a missed appointment
charge (up to $25), especially if we are unable to re-book that time slot. We are most likely to
charge this to you if we actually arrive on-site and cannot gain access to your property and/or we
cannot complete our work (i.e. you forgot to leave the door unlocked; a utility has been turned off,
etc).
Q: Do you bring your own supplies? What if I want you to use mine?
A: Your PDQ cleaner(s) will arrive completely prepared with all necessary supplies and
equipment. Sometimes, due to personal preferences, allergies, etc, customers request that we use
their personal vacuum or other special cleaning supplies, or may even ask that we NOT use a
particular cleaning product in their home. We absolutely honor these requests.
Q: Do you guarantee your work?
A: Our goal at PDQ Cleaners is your complete satisfaction. And our mission is to make your life
easier, not more stressful. However, errors can occur and things can sometimes be missed. You
are expected to bring an error to the attention of your cleaning technician immediately if you are
home to see it, so we can remedy the error on the spot. However, if you arrive home and you are
not satisfied with an area we've cleaned, call right away and let us know. If it's after-hours, just
leave a detailed message, and we will come back and re-clean that area the next business day.
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